Shipping & Returns
- All of our shipping and handling fees are based upon the weight of each individual order.
- Orders are shipped on our business days Monday - Friday.
- Please allow 1-3 business days for us to get your order ready for shipment!
- For faster delivery options, Please upgrade your shipping method
- Please allow 12-24 hours for receiving your tracking number after we have shipped.
- All international orders may take up to around 1-2 weeks for delivery depending on which country product is being shipped to.
- Shipping and handling fees are also based upon the weight of each individual package along with a customs fee
Return & Exchange Policy
- We typically do not accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at Chimmyqskincare@gmail.com.
- If an order comes damaged, please immediately email us with your orders tracking number, along with clear photos of the incident.
-We do not accept returns at this current time. Please email us for any questions.
REFUND / CANCELLATION POLICY
Refunds will be issued to the buyer under the following circumstances :
- Broken/ damaged item
- Item not being received after 30 days
- Lost package
- Item not yet being shipped after 5 days
We do not accept canceled orders unless they have not been shipped within the first 5 days of purchase.